Orthodontic emergencies and FAQ


  • If you are actively turning an appliance and your child is due for their routine check appointment, please take photos of your child’s mouth and email to [email protected]

(Photos should include a central shot of the child’s teeth from front on, bite closed, a smiling photo, and if possible a photo of the expander. Have your child look up with their mouth open for best access.)

  • If an appliance becomes loose or breaks, please contact us via email and we can arrange an emergency appointment, [email protected]



  • Please slow down your Aligner changes and wear each Aligner for an extra week. This will slow your treatment down, but it will also ensure that you have enough Aligners to get through this time of uncertainty. This will not affect your final outcome of treatment.
  • If you lose an attachment, please just continue on as normal. We will be able to monitor this through Dental Monitoring.
  • If you are wearing elastics for bite correction, continue wearing. If you run out of elastics please email [email protected] and we can post some out.
  • If you lose an Aligner, please go to the next set immediately.
  • If you no longer have any Aligners to move onto, please wear your last Aligner as often as possible. It is okay at this time to reduce wear to at least 12-16 hours per day, this could mean wearing your Aligners EVERY night only.
  • It is more important than ever to keep on track with your Dental Monitoring scans! Please follow all instructions precisely given to you via the Dental monitoring app.
  • Use EverSmile WhiteFoam to help keep your Aligners clean and looking fresh.



  • Most wire adjustments can be delayed without any significant effect to the treatment outcome, it may just slow treatment down.
  • If your wire is feeling long and digging in, you can trim the wire using nail clippers/scissors. You can also use orthodontic wax on the end of the wire. If these options do not work, please email us at [email protected] and we will get back to you as soon as possible. (Orthodontic wax can be posted out or can also be purchased from your local chemist.)
  • If a wire comes out of the bracket, use the back of a pencil to push it back into place if possible.
  • If you have a lose bracket please ignore, we are unable to rebond brackets at this time as we are not allowed to use any aerosols. A lose bracket won’t do any harm it will just delay treatment. If the bracket is irritating, use orthodontic wax on it.
  • If your elastic chain breaks please take a photo and email to [email protected] so we can review the best management for you.
  • If you have any breakages that are effecting your ability to function normally please contact us via email [email protected].
  • Continue any elastic wear, if you run out please email [email protected] and we can arrange some to be posted out.
  • Use EverSmile OrthoFoam to help keep on top of your Oral hygiene, remembering to brush at least twice a day and floss regularly.



  • Continue wearing your retainers as last instructed at your previous appointment.
  • If you have lost or broken your retainer, you will have to wait for a replacement when we reopen unfortunately, as our lab is not available. (If your retainer is still wearable, even in two pieces, try and wear it for as many hours a day as possible. This will minimise any movement.)
  • If your retainer has a crack in it, ignore and wear as normal.
  • Use EverSmile WhiteFoam to help keep your retainers looking clean and fresh, this will also help with whitening of the teeth.



  • Please reschedule your appointment when the situation has improved. We still want to help you achieve the smile you deserve!
  • We are looking into the ability to do virtual consults over the internet and phone, we will keep you updated with this process. If this is something that may interest you please email us at [email protected]
  • If you have recently completed a New Patient consultation and are waiting on starting treatment, at this stage, we are unfortunately unable to commence this for you. Don’t worry, we will still be able to start, it will just be on pause for now.